Balanced Scorecard quiz

 

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Balanced Scorecard

7 questions in 7 minutes

Pass Score 70%

1 / 7

Two examples of the learning and innovation measures of a balanced scorecard are :

2 / 7

On a balanced scorecard, which of the following would not be an example of a customer satisfaction measure ?

3 / 7

Which one of the following statements best describes the definition of critical success factors ?

4 / 7

On a balanced scorecard, which is more of an internal process measure than an external-based measure ?

5 / 7

The balanced scorecard provides an action plan for achieving competitive success by focusing management attention on critical success factors. Which one of the following is notone of the perspectives on the business into which critical success factors are commonly grouped in the balanced scorecard ?

6 / 7

Using the balanced scorecard approach, an organization evaluates managerial performance based on :

7 / 7

Which one of the following statements about a balanced scorecard is incorrect ?

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