Balanced Scorecard quiz Managerial Accounting Quiz On Feb 2, 2026 Share Balanced Scorecard 7 questions in 7 minutes Pass Score 70% 1 / 7 On a balanced scorecard, which is more of an internal process measure than an external-based measure ? Customer satisfaction Profitability Market share Cycle time Cycle time is the manufacturing time to complete an order. Thus, cycle time is strictly related to internal processes. Profitability is a combination of internal and external considerations. Customer satisfaction and market share are related to how customers perceive a product and how competitors react 2 / 7 Which one of the following statements about a balanced scorecard is incorrect ? The notion of value chain analysis plays a major role in the drawing up of a balanced scorecard It is directly derived from the scientific management theories It seeks to address the problems associated with traditional financial measures used to assess performance It relies on the perception of the users with regard to service provided Subjective measures, such as customer satisfaction, are imprecise. A high level of management judgment and intuition are required to successfully implement a balanced scorecard 3 / 7 On a balanced scorecard, which of the following would not be an example of a customer satisfaction measure ? Response time Economic value added Market share Customer retention Customer satisfaction measures include market share, retention, response time, delivery performance, number of defects, and lead time. Economic value added, or EVA®, is a profitability measure 4 / 7 Which one of the following statements best describes the definition of critical success factors ? The key nonfinancial performance indicators on a balanced scorecard Financial and nonfinancial aspects of performance that are essential to have a competitive advantage The aspects of a business that are focused on measuring key costs Financial measures that track a company’s competitive performance Critical success factors are specific, measurable financial and nonfinancial elements of a firm’s performance that are vital to its competitive advantage 5 / 7 The balanced scorecard provides an action plan for achieving competitive success by focusing management attention on critical success factors. Which one of the following is notone of the perspectives on the business into which critical success factors are commonly grouped in the balanced scorecard ? Employee innovation and learning Financial performance Competitor business strategies Internal business processes A typical balanced scorecard classifies critical success factors and measures into one of four perspectives on the business: financial, customer satisfaction, internal business processes, and learning and growth 6 / 7 Using the balanced scorecard approach, an organization evaluates managerial performance based on : A single ultimate measure of operating results, such as residual income Multiple financial and nonfinancial measures Multiple nonfinancial measures only Multiple financial measures only The trend in managerial performance evaluation is the balanced scorecard approach. Multiple measures of performance permit a determination as to whether a manager is achieving certain objectives at the expense of others that may be equally or more important. These measures may be financial or nonfinancial and usually include items in four categories: profitability; customer satisfaction; innovation; and efficiency, quality, and time 7 / 7 Two examples of the learning and innovation measures of a balanced scorecard are : Employee training hours and product defect rates Employee promotion rate and number of environmental incidents Number of employee suggestions and finished products per day per employee Employee turnover rate and number of internal process improvements Learning and growth (innovation) critical success factors may include the development of new products, promptness of their introduction, human resource development, morale, and the competence of the work force. Both employee turnover rates and the number of internal process improvements are appropriate measures Your score is LinkedIn Facebook Twitter VKontakte 0% Send feedback a balanced scorecarda balanced scorecard for measuring company performanceBalanced Scorecard
